The ROI of Real Time Data in NetSuite

7 Ways Managed Services Helps You Get More Out of NetSuite

Coming into any new enterprise software implementation, companies are often focused on the return on investment (ROI) that they can expect in both the short and long term. The immediate gains are usually pretty apparent with a cloud-based enterprise resource planning (ERP) platform like NetSuite. Over time, however, the ROI may begin to fade as companies only leverage the system’s core capabilities and never take the time to fully optimize their investments.

When companies fall into this trap they miss out on key benefits that their platforms could be delivering. In-house IT departments get busy with other projects, users get comfortable with the new system’s basic functionalities and the C-suite assumes that that ERP investment it approved is delivering the expected return on investment.

Unfortunately, this isn’t always the case. In fact, some new enterprise software implementations never hit their expected ROI targets. High failure rates, underestimated complexities, poor data management and a lack of clear metrics can all interfere with a company’s ability to hit those targets. And if the right goals or metrics haven’t been put in place for measuring the ROI, then even just assessing the success of an ERP implementation can be extremely difficult.

7 Ways to Up Your ERP ROI

The good news is that managed services providers like GSI, Inc., have made a mission out of helping organizations get the absolute most out of their ERP platforms—both in the weeks that follow go-live and over time. Here are seven ways managed services are helping companies across all industries get more out of their ERP investments:

• Takes the responsibility off of your IT team’s shoulders. With its SuiteCare managed services offering for NetSuite, GSI takes on the responsibility for specific IT functions related to the platform. This typically includes, but isn’t limited to, system administration, technical support, monitoring and maintenance, backup, disaster recovery and security. When you entrust these tasks to SuiteCare’s professional team, you can free up internal IT resources, reduce operational costs and rest easy knowing that you’re getting the biggest bang for your ERP buck.
  
  
• Saves you money in the short- and long-term. This is by far one of the top benefits of working with a managed services provider. For example, outsourcing non-core IT functions reduces labor expenses, lets you leverage economies of scale and lowers overall operational costs.
  
  
• Maintains a culture of continuous improvement. SuiteCare’s professional team never sits still. For example, it knows that data is constantly evolving and that your metrics have to either keep up or stay ahead of these changes. You can use ongoing financial reporting optimization to determine where capital investment and cost cutting will be most effective.
  
  
• Continually suggests new automations. Your managed services provider will always be learning new things about your business and suggesting new automations that reduce manual tasks. This will free up your internal team members to focus on more strategic projects and reduce the number of mundane, repetitive tasks they have to perform. For example, bank statement import issues and bank reconciliation are two of the most time-consuming areas in NetSuite. By leveraging GSI’s managed services expertise, you can save time, access better data and get your books closed faster every month.
  
  
• Minimizes downtime and disruptions. SuiteCare’s expert support team knows NetSuite inside and out and can quickly diagnose and resolve issues that might otherwise impact your operations. It will also optimize configurations and regular updates (which NetSuite releases twice a year) to ensure optimal system performance. These, in turn, helps your company be more productive, faster to market and more responsive to its own customers.
  
  
• Ongoing oversight and optimization of your ERP. Unlike traditional customer support, which typically responds to individual issues as they arise, managed support services provide ongoing oversight and optimization of your ERP. This proactive approach ensures that NetSuite updates, user enablement and system optimizations are continuously managed, effectively reducing downtime and improving overall efficiency.
  
  
• Prevents problems before they occur. Finally, managed services help you prevent problems before they occur, offering peace of mind and allowing businesses to focus on their core activities. This is vastly different than traditional customer support, which primarily deals with troubleshooting and resolving issues after those problems have already impacted your operations.

Ready to Hit Your ERP ROI Metrics?

As GSI’s white glove managed services offering, SuiteCare leverages its long-term expertise in the field as a NetSuite consulting partner and uses that knowledge to provide an extremely high level of ongoing support. With a focus on maximizing ROI for your system, SuiteCare sustains, supports and optimizes NetSuite while you do what you do best: grow your business, versus continually grappling with system-related headaches.

To learn more, contact us here!