NetSuite Managed Services
The #1 NetSuite Support Offering by the #1 NetSuite Support Partner
With GSI's NetSuite Managed Services, you can concentrate on your business while we handle your NetSuite administration, optimization, and support.
Trusted as the #1 NetSuite support partner by G2, you can depend on GSI SuiteCare to provide unparalleled NetSuite support services.
NetSuite Support Services - GSI Client Quotes
GROBSTEIN TEEPLE, LLP
This unique offering has included building meaningful management reports; implementing key performance indicator (KPI) data that tracks the public accounting firm’s overall health; and providing a 360-degree view into departmental and partner activities.
Dehlia Adams, Chief Operating Officer
GEOMARK RESEARCH
Trevino appreciates GSI’s fast response time on questions and concerns, and said it repeatedly goes beyond what the company was getting from its original arrangement with NetSuite.
Mari Trevino, Controller, GeoMark
R ALLIANCE AG SUPPLY
The post-implementation experience with GSI has been excellent thus far, as Modro expressed appreciation for the responsive approach of the team, especially in contrast to the previous support they had been receiving through NetSuite Direct.
Matthew Modro, Finance Manager
THE PITCH HOPPER
Since working with GSI, The Pitch Hopper team’s journey has been marked by impressive accomplishments in making their NetSuite platform more "advanced” and suited to their distinct operational requirements. “It's been easy to work with everyone,” said Holt.
Tyler Holt, Chief Operating Officer
What is GSI's NetSuite Managed Services?
At GSI we truly believe the future of ERP is NetSuite and that means not just being on it but growing your organization with it. To support this end, GSI has staffed our SuiteCare department with talented senior consultants who believe in the same. We strive to provide a true white glove approach to our client partners to allow them to grow their business and their NetSuite footprint. This unique, post-implementation partnership addresses not just your current needs and pains but allows you and your organization to optimize NetSuite in ways you never thought possible and puts us lightyears ahead of the competition!
Why Use GSI as Your NetSuite Support Partner?
SuiteCare is GSI’s “white glove” managed services offering. We have taken our long-term expertise in the field as a NetSuite consulting partner and adapted it to the rapid pace and scalability of NetSuite clients to provide them with the highest level of NetSuite support. Our goal is to partner long-term to sustain, support, and optimize NetSuite to allow organizations to focus on growth with the system and not headaches. To this end, we employ dedicated, senior-level resources with a varied background across industries and NetSuite experience to support your NetSuite environment.
What Makes GSI's NetSuite Managed Services Different?
Pricing for GSI NetSuite Support Plans (SuiteCare)
Best for small NetSuite teams / instances.
- Break Fix
- Proactive Monitoring/Support
- Quarterly Service Planning/Optimization
- Quarterly Performance Optimization Review
- Semi-annual NetSuite new release enhancements - Review/Planning
- Dedicated Senior CSM
- Basic JIRA access
- Access to SuiteCare Community Resources
- $150 off per month
- 10% discount on GSI-developed modules/solutions
- $10 extra per hour overage fee
Best for teams who are new to NetSuite.
- Break Fix
- Proactive Monitoring/Support
- Quarterly Service Planning/Optimization
- Quarterly Performance Optimization Review
- Semi-annual NetSuite new release enhancements - Review/Planning
- Dedicated Senior CSM and second chair
- Access to SuiteCare community Resources and voting on additional content
- Basic JIRA Access
- $250 off per month
- 20% discount on GSI-developed modules/solutions
- Flat rate overage
Best for complex NetSuite environments.
- Break Fix w/ NetSuite Escalation
- Proactive Monitoring/Support
- Quarterly Service Planning/Optimization
- Quarterly Performance Optimization Review
- Semi-annual NetSuite New Release Feature Review/Planning
- Dedicated Senior CSM, second chair, and dedicated development manager
- Access to SuiteCare community resources and a "seat at the table" on content generation direction
- JIRA access and 1 seat in GSI internal teams chat for real-time communication
- Beta testing options for new GSI-developed functionality
- Access to specialized events at NetSuite conferences that GSI attends
- 50% discount on GSI developed modules/solutions
G2 Reviews on GSI's NetSuite Support
Ranked the #1 NetSuite Support Partner
"Their thorough knowledge and ability to resolve issues as they arise, while making it a learning experience for the user."
GSI Client, Mid-Market
"End-to-end white glove experience. They treat our problems like their own and do what it takes and basically work 24/7 if they have to get things done on time."
GSI Client, Head of Finance, Mid-Market
"Timely, knowledgeable responses with our best interest in mind. The willingness to confront the "giant" of NetSuite and adapt to our needs. Patient, thoughtful awareness on new modules and excellent breadth of knowledge."
GSI Client, VP of Supply Chain & Operations, Small Business
GSI'S SUITECARE: NETSUITE PARTNER SUPPORT OFFERINGS
NetSuite Support, Administration, Optimization, Customization, Integration, and More
Post-Live Support
With GSI's NetSuite post-live support, your operations remain streamlined and high-performing. Our support team is dedicated to fine-tuning configurations, solving problems, and actively overseeing your system's performance. This ensures that your NetSuite environment operates effectively, freeing you to concentrate on achieving your business objectives.
Upgrades and Testing
GSI delivers expert support for NetSuite upgrades, ensuring seamless transitions, testing, and optimal performance. Our team provides proactive support to keep your NetSuite environment up-to-date with the latest enhancements, empowering your business to operate efficiently.
Enhance Workflow Processes
GSI excels at optimizing workflow processes in NetSuite, leveraging advanced tools like SuiteFlows to automate and streamline operations. Our tailored configurations and expert guidance ensure efficient workflows that align with your business goals, enhancing productivity and scalability.
Reporting/Dashboards/KPIs
GSI improves NetSuite capabilities through the optimization of reports, dashboards, and KPIs, enabling informed decision-making. Our customized solutions guarantee effective data visualization and actionable analytics, empowering your business with precise information to enhance growth and efficiency.
End-User Support
At GSI, we specialize in premier NetSuite end-user support, designed to enhance your team's productivity. GSI delivers rapid support, detailed troubleshooting, and customized training to refine your processes and elevate your operational performance.
Training
GSI provides NetSuite training support to boost effectiveness and operational performance. Our experts empower your team with essential skills to leverage NetSuite effectively, promoting ongoing business growth.
System Administration
GSI offers specialized NetSuite system administration support to keep your operations running smoothly. From user management to security configurations and system optimizations, our team ensures your NetSuite environment is finely tuned for peak performance.
Advanced Modules
GSI specializes in seamlessly integrating additional NetSuite advanced modules as well as SuiteCommerce capabilities. Our team of experts provide a seamless implementation and setup, enhancing your NetSuite environment with expanded functionalities to support your business.
Integrations
GSI seamlessly integrates third-party solutions into NetSuite, enhancing system capabilities and functionality. Our expert team ensures compatibility across platforms, whether integrating with CRM systems (HubSpot, Salesforce, etc.), e-commerce platforms (Shopify, Amazon, Big Commerce, Magento, etc.), tax solutions, payment systems, or specialized industry solutions.
Customizations
GSI excels in customizing your NetSuite environment to fit your unique business requirements. Our experienced team collaborates closely with you to develop tailored solutions, including custom forms. fields, SuiteBuilder customizations, scripts (SuiteScripts), workflows (SuiteFlows), reports, and more.
NetSuite Managed Services - Sample of GSI Clients
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Our mission is to make every customer a client by offering competitively-priced, full-customizable products and services, providing only the most experienced consultants, and delivering the highest level of service day-after-day, year-after-year.