Outgrowing Your ERP? SuiteCare Ensures You Don’t Miss a Step

There comes a time in every business’ life when its leaders have to ask themselves if their current systems just aren’t serving them anymore. Organizations may hit this tipping point as they grow, add new customers, hire more people, explore new territories and/or acquire new entities. In fact, even one of these milestones can force a company to rethink its current tech stack and seek out better alternatives.

The good news is that if you’re running on NetSuite’s cloud-based enterprise resource planning (ERP) system, there’s no need to rip-and-replace the system that you’ve relied on for years. In fact, NetSuite automatically issues two updates per year, ensuring that the ERP stays up to date on the latest functionalities and features that you’d expect from a modern enterprise solution.

But what happens when that isn’t enough to keep your company ahead of the technology curve? That’s where a managed services provider like GSI’s SuiteCare steps in to help, pick up the slack and get your ERP ready to tackle the “now” while also preparing for the future. Put simply, GSI stays up to date on all NetSuite functionality announcements so you can stay at the front of the technology curve.

Take artificial intelligence (AI), for example. As more AI is infused into ERP systems, organizations are unlocking new levels of efficiency, accuracy and decision-making. Businesses that embrace AI can unlock their ERP’s full potential and gain a competitive edge in the digital age. Knowing this, GSI has an internal AI development team that not only stays abreast of NetSuite offerings, but has also developed its own proprietary AI tech for the solution.

This is just one of many ways SuiteCare helps companies ensure that their ERPs are always performing, optimized for the current business environment and supporting continued organizational growth.

The Numbers Don’t Lie

Managed services offerings like SuiteCare are vital strategic partners for promoting technology advancement, competitive differentiation, resilience and all-around business success. Here are some recent statistics that prove these points:

• 76% of businesses report that managed IT services enable them to focus more on core business goals and innovation.

• 70% of companies say outsourcing IT management has helped them reduce capital expenditure costs.

• Businesses that use managed services providers experience average IT cost savings of 23–33% over three years compared to in-house management.

• 85% of small and midsize business leaders say IT security and compliance have become top priorities in the past 2 years — managed services providers can provide the necessary expertise and cybersecurity tools to satisfy these priorities.

• More than 90% of companies partnering with managed services providers say it has positively transformed their ability to leverage technology more effectively. 

• 63% of businesses say 24/7 remote monitoring and tech support from managed services providers drive their competitive advantage.

These eye-opening statistics prove the value that partners like SuiteCare provide to companies that may not have the resources, manpower and/or impetus to keep their ERPs optimized and running at peak performance. Over time, this can lead to extreme dissatisfaction with the system itself—a problem that can be proactively averted by working with a long-time NetSuite expert like GSI.

“Unlike traditional customer support, which typically responds to individual issues as they arise, managed support services provide ongoing oversight and optimization of your NetSuite system,” says someone from GSI. “This proactive approach ensures that NetSuite updates, user enablement, and system optimizations are continuously managed, reducing downtime and improving overall efficiency.”

For example, SuiteCare uses a system of weekly, monthly and quarterly meetings focused on your business and technology objectives, which you’ll set together. As your company matures and grows, SuiteCare’s experts will be in your corner across all of those evolutions, ensuring that NetSuite continues to serve your company well. That way, you’ll never have to worry about “outgrowing” your ERP and instead you can rest easy knowing that NetSuite is optimized, secure and running as expected.

SuiteCare also helps you navigate the complexities of ERP upgrades, which can be time-consuming and disruptive. And, you’ll always have access to the specialized expertise of professionals who stay up-to-date with the latest industry trends and technologies. By tapping into this knowledge, companies can optimize their ERP systems, identify opportunities for improvement and continue to drive greater efficiency and productivity from their IT investments.

When you partner with SuiteCare, you can also count on:

• Post-Live Support. SuiteCare’s support team is dedicated to fine-tuning configurations, solving problems and actively overseeing your system's performance.
• Upgrades and Testing. The team also provides proactive support to keep your NetSuite environment up-to-date with the latest enhancements, empowering your business to operate efficiently.

• Advanced Modules & Seamless Integrations. SuiteCare offers seamless implementation and setup of modules that enhance your NetSuite environment with expanded functionalities to support your business—effectively ensuring that you’ll never “outgrow” your ERP.
  
  
• Enhanced Workflow Processes. Using advanced tools like SuiteFlows, the SuiteCare team helps develop efficient workflows that align with your business goals, enhance productivity and support ongoing scalability.
  
  
• Reporting/Dashboards/KPIs. SuiteCare’s customized solutions guarantee effective data visualization and actionable analytics, empowering your business with precise information to enhance growth and efficiency.
  
  
• End-User Support. You get all of the rapid support, detailed troubleshooting and customized training necessary to refine processes and elevate operational performance.

The next time you’re worried about outgrowing your ERP in the near future, consider taking an easier step and align with a reputable, experienced NetSuite partner like GSI, whose SuiteCare offering ensures that you’ll never miss a step!

To learn more, contact us here!

Source: https://medium.com/@anirudh-manthaa/how-does-managed-services-transform-your-business-39abd0da2f3e#:~:text=Managed%20services%20deliver%20enterprise%2Dclass,growth%20rather%20than%20technical%20maintenance.