| gFlex |
- Designed for companies that just need a block of hours. This covers ad-hoc assistance over a set period of time (1 year or less).
- Quarterly, semi-annual, or annual bucket of hours for JDE Managed Services
- Support for one JDE Production or Prototype System
- Choose one (1), any combination or all support areas
|
- Apps
- Dev
- CNC
- DBMS
- OS
- IaaS
|
9×5
|
24x7x365
|
| gShare |
- Designed for companies that want proactive production or prototype system support. They also have the ability to address ad-hoc requests under a single contract.
- Quarterly bucket of hours
- Support for one JDE Production or Prototype System
- Responsive SLA
- Choose one (1), any combination or all support areas
- Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
|
- Apps
- Dev
- CNC
- DBMS
- OS
- IaaS
|
9×5
12×5
24×7
|
24x7x365
|
| gStaff |
- Designed for companies that require only proactive production system support.
- Monthly fixed fee
- Support for one JDE Production System
- Responsive SLA
- Choose one (1), any combination or all support areas
- Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
|
- Apps
- Dev
- CNC
- DBMS
- OS
- IaaS
|
8×5
12×5
24×7
|
24x7x365
|
| CompleteCare |
- Designed for companies that need to outsource or co-source all JDE Production Support
- Quarterly bucket of hours
- Support for one JDE Production System
- Responsive SLA
- Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
- Includes Apps, Dev & JD Edwards CNC (DBA, IaaS & OS optional)
|
- Apps
- Dev
- CNC
- DBMS
- OS
- IaaS
|
9×5
12×5
24×7
|
24x7x365
|
| JDE CLOUD9 |
- Designed for companies that need to outsource or co-source all JDE hardware, CNC, and/or application support. They have the option to phase in support for other software packages.
- Monthly fixed fee
- Support for one (1) – x JDE Production Systems
- Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
- Includes HW, OS, DBMS & CNC / Apps & Dev optional
|
- Apps
- Dev
- CNC
- DBMS
- OS
- HW
- IaaS
|
24×7
|
24x7x365
|
| WorldCare |
- Designed for companies running JD Edwards World software that need unlimited support for a monthly fixed fee
- Monthly fixed fee
- Support for one (1) JDE World Production System
- Responsive SLA
- Includes Apps, Dev, and iSeries Administration
|
|
9×5
12×5
24×7
|
24x7x365
|
