Service Expansion and 99 Percent Client Satisfaction Rate Power GSI’s Managed Services Offerings
DENVER, April 8, 2013 – AppCare Services, a suite of managed services for JD Edwards system users, is proving to be one of the most popular and subscribed to GSI, Inc. (www.GetGSI.com) service offerings.
Introduced in 2004, AppCare Services supports clients’ JDE software applications, development efforts, configurable network computing (CNC), database management systems and hosting needs on an around-the-clock basis. Backed by an industry exclusive 100 percent satisfaction guarantee, GSI’s AppCare Services are the broadest and most flexible range of JDE managed services in the industry.
GSI is now selling Oracle software, making us your one-stop shop for all of your Oracle and JD Edwards needs. We're offering you, as one of our most valued clients, a first chance to purchase Oracle software from us at a substantial discount. Whether you're looking to upgrade your existing system, add new functionality, or considering a new Oracle software solution, GSI's industry experts will help you select the right product(s) for your business.
Forrester analysts George Lawrie and China Martens interviewed GSI’s President and CEO Kevin Herrig and Executive Vice President Shawn Scanlon for their report “Organize To Deliver And Manage Application Transformation.” You can read a summary and purchase the report here:http://tinyurl.com/agq8oub.
News Release Issued: November 7, 2012 8:30 AM EST
BROOMFIELD, Colo., Nov. 7, 2012 /PRNewswire/ -- A strategic business service that helps companies running JD Edwards (JDE) software to analyze and better align their business growth needs with their software systems has been launched by GSI, Inc. (www.getgsi.com).
The new Business Value Assessment service, introduced here at the first JD Edwards (JDE) EnterpriseOne conference, INFOCUS, booth #33, helps c-level and IT executives to conduct a strategic review of their business needs to ensure their JDE enterprise software is being fully utilized and not hindering their growth.
"The number one question we hear from our clients and friends in the industry is 'how do you know when it's time to upgrade or expand the use of our system?'" said Shawn Scanlon, executive vice president, GSI. "The correct answer is not simply 'you need to be current.' We believe executive management needs to better understand the business value they are getting from their current system as well as the obvious and hidden benefits they may derive from a prospective upgrade or adding more functionality."
The Business Value Assessment service is based on GSI's 400+ years of JDE experience including hundreds of upgrades for organizations of all sizes and across numerous industry segments. It entails an initial consultation that analyzes a company's current business situation; market, geographic, online and mobile growth plans; and a comprehensive review of their current software infrastructure and IT roadmap.
GSI's team then conducts a business analysis review matching up the company's business needs with capabilities and actual usage of their current software. Finally, GSI delivers a customized assessment that matches business growth and opportunity costs against the economics of their current software, the cost of a potential upgrade and/or the wisdom of complementing their system with a third-party software solution.
Brasfield & Gorrie General Contractors (www.brasfieldgorrie.com), a full-servicecontracting, construction management and design/build provider, headquartered in Birmingham, Ala. and with offices in Georgia, Texas, Florida, Tennessee and North Carolina, engaged GSI for the new service earlier this year. Chief Technology Officer James R. Purcell, Sr., said the project helped his firm to better understand and justify its upgrade.
"Not only did GSI's Business Value Assessment service help us to better understand the user interface improvements in version 9.1, but it also identified real business benefit opportunities," said Mr. Purcell. "The Hierarchical Contract Structure will help us manage our joint venture construction projects better. And by implementing JD Edwards' Mobile Expense Management, we can stop recording expense statements in off-line Excel documents. This should help us recover, conservatively, two percent of these costs by having the job and cost codes validated as the expense reports are entered, which is about a $300,000 benefit annually."
"Our Business Value Assessment service helps management to determine the best approach to enhancing their IT infrastructure to ensure that their business system fully supports their business strategy. From there, we help to develop a realistic timeline and accurate budget to avoid any surprises and ensure a successful outcome," said Mr. Scanlon.
The new service provides JDE World organizations with unlimited programming and system administration support for their live production system – all for a fixed monthly fee that is typically 50 percent less than one full-time employee.
"Although JD Edwards World is extremely powerful and robust, the talent pool is very limited with most of the true experts approaching retirement age," said Kevin Herrig, CEO of GSI, Inc. "WorldCare was designed to provide companies running World software with peace of mind knowing that real-world experts are ready 24/7/365."
With WorldCare, GSI now offers the broadest and most flexible array of JDE managed services on the market. In addition to the WorldCare service, GSI's wide range of AppCare Services help support clients' software application, development, configurable network computing (CNC), database management system and hosting needs:
Simples steps to keep your next ERP upgrade on time and on budget
July 30, 2012
Major enterprise resource planning (ERP) software upgrades by definition affect your whole organization. The "opportunities" for system failure, lost time, missed revenue and extra cost are abundant during the process. Indeed, there are legends surrounding upgrades that spiral out of control and never get fully implemented.
Avoiding certain pitfalls can help companies function optimally during the implementation period and minimize disrupting your current environment. This is especially important for organizations that are critically reliant on their ERP software but need updates to keep their systems running at full potential.
Every company's ERP upgrade may be different, but the missteps stay the same and they can be avoided by focusing on the key action items outlined below.
Communication with system users has always been a key differentiator between successful and not-so-successful upgrades. Fully explaining the benefits for the company and changes in the end user experience (e.g., green screen to Web client, Windows client to Web client, etc.) prior to the upgrade is critical in ensuring that the whole team supports the implementation.
End users don't like change because it causes them additional work. They would rather deal with the quirks and inefficiencies of an old system than test a new one. If the end user has a bad perception of the upgrade, it will hinder the overall effectiveness of the new system even if the software and hardware are fully functional. Communicate every way you can.
Most ERP systems come pre-set to handle a typical user load, but is your user load "typical"? If you assume that your user load is typical and find out you were wrong, you will cost your company much more time, effort and resources than if youload-tested correctly before going live. Comprehensive load-testing is best carried out by load-testing software with scripts and real users. Simply testing with just scripts will not provide you with the effects seen when a user makes a mistake. If you just test with people, you won't simulate the effect of batch jobs and electronic data interchange. Even if you test with one, rather than none, you will come out ahead.
The dress rehearsal (or mock Go Live) should be performed under the "Exact" same conditions as the real Go Live (e.g., if Go Live is on a weekend, mock Go Live needs to be on a weekend). Small problems can be isolated and easily resolved in the most accurate mock Go Live. You don't want to get ready to Go Live and find out the office air conditioning isn't on during the weekends or a scheduled maintenance task runs every Saturday at 3 p.m. Eliminating as many variables as possible will keep the team cool under pressure and insure that the tens of thousands, or sometimes millions of dollars, spent on a system upgrade will not be delayed because of a preventable issue.
Today's ERP upgrades are electronically packaged to address systemwide issues with electronic software updates (ESU). These updates can touch thousands of objects within your system and are a large leap from yesteryear's "paper fixes" that would address a specific issue or "opportunity in the software." Even if a business process was working properly prior to the change, it must be tested because the large impact on your system that ESUs cause may have disrupted its previous functionality. Only painstakingly testing all business processes will mitigate any unwanted "opportunities" from entering your production environment.
Utilize upgrades to bring your organization's training capabilities into the Training 2.0 world. Remote access to an on-demand Knowledge Vault of recorded tutorials detailing the most critical business processes will bring classroom training to every one of your employees no matter where they are.
This is particularly convenient during these economic times where employees are asked to wear more "hats" on the job. Creating a user-friendly Knowledge Vault will allow system users to train at their convenience, speed up their training and provide ambitious employees with an avenue to fine-tune their skills.
Converting your current proprietary components into open business standards will guarantee speedier and more cost-effective future upgrades. Two common areas that companies tend to have proprietary components that can be easily transferred to open business standards are reports and interfaces.
This is the easiest item to implement. Archiving prior to the upgrade will save you time and money because the table conversions will run faster. This will also speed up queries on large tables and improve the end user experience, which will be helpful in creating user buy-in.
The more a system grows, the more vulnerable it becomes to security breaches. Prior to an upgrade, system security should be closely reviewed so there are no opportunities for a competitor or terminated employee to obtain confidential information. We recommend an "all doors closed" model, even though, it is not always practical. Get input from both your management team and end users to see what level of security will balance usability with safety.
ERP upgrades are long, complicated projects that need meticulous attention to anticipate and resolve any issues that could affect the company's system from running properly. A down system can create catastrophic results. Therefore, it's absolutely critical, for the success of an upgrade, to appoint a highly experienced project manager.
Responsibility for this role should be given to an individual or a team of ERP implementation experts who have a strong track record of downtime-free upgrade implementations. Their knowledge should include the hundreds of INI settings, thousands of conversions, multiple OS/network settings, protocols, load balancers and more like the back of their hand.
Upgrades don't happen that frequently but their impact on an organization are significant; make sure your upgrade is on-time and on-budget rather than a perpetual money pit. Addressing the action items we have identified will prevent the most common mistakes found in most ERP software upgrades. Most importantly, despite the extra upfront work, addressing these issues proactively will pay off dramatically throughout the whole implementation process with reduced cost, optimal system performance during the upgrade and a greater overall end user experience for years to come.